AI and the candidate experience

It’s exciting to see the ways that AI can enhance recruiting capabilities, but just as important – and potentially more so – is how it impacts the job candidate’s experience. An article from last year on CNBC highlighted one candidate’s feelings of distance when interacting with an AI recruiting tool, in this case Hirevue: “It felt weird. I was kind of talking into the void.”

Anecdotally, I’ve heard a variety of reactions, more increasingly positive. As interacting with AI tools becomes a more common experience during the recruiting process, people become more comfortable with the idea that part of the process will be automated. I also suspect some generational differences; Millennials notoriously hate phone calls, and many of these AI solutions approximate a text conversation or a video chat.

A great approach to exploring these solutions is to look at the data. Are candidates less likely to continue with the recruiting process when presented with an AI tool? Do they rate their experience lower once these solutions are put in place? Individual companies can track this for themselves with some simple data collection.

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