All February I’ve studied how AI can influence Human Resources, but a parallel and very interesting topic is how AI will impact the future of work. Here’s a prediction from HR Technologist on some ways AI will change the workplace:
- Recruiting. I’ve looked at this extensively this February as this is professional background.
- Internal communications and interactions across languages. I recently spent a work from home day alongside a friend in technical customer service. She was responding to questions from the product team in Japan and using Google Translate as the intermediary. As she said, it wasn’t perfect but it got the job done and she was able to resolve their issue across languages. This is becoming a built-in feature for employee collaboration.
- Streamline training and onboarding. AI can provide coaching tips in real-time. Think Gmail message auto-complete for work performance.
- Offer more robust problem-solving support. Beyond simplifying, AI can offer a wider view of potential solutions and approaches.
- Drive productivity. AI can automate tedious and repetitive actions of the workplace – meeting scheduling and review, answering common questions.
- Push for new regulations. Many of the areas that AI will touch are not well regulated. This will need to change as workers engage with it regularly.