HR as a model for enterprise AI

This article by Tracy Malingo on HR Technologist caught my attention as an interesting approach to ensure the ethical application of AI in the enterprise.

In “HR is the Ethics Model AI Needs,” Malingo makes a compelling case for placing AI under the purview of HR instead of IT. This seems like a radical notion but her arguments are solid:

  • HR is already tasked with steering company culture and acceptable behavior. While HR has often been the last adopters of innovation, this limits their ability to be part of creating better technology and innovative approaches to hiring, managing, developing and retaining the company’s valuable workforce.
  • Placing it within HR provides a system of checks and balances, since HR is incentivized to prioritize employee relations.

I’m not sure if companies will implement this, but I think it’s a proposal worth considering.

Advertisements

How AI will impact the future of work

All February I’ve studied how AI can influence Human Resources, but a parallel and very interesting topic is how AI will impact the future of work. Here’s a prediction from HR Technologist on some ways AI will change the workplace:

  1. Recruiting. I’ve looked at this extensively this February as this is professional background.
  2. Internal communications and interactions across languages. I recently spent a work from home day alongside a friend in technical customer service. She was responding to questions from the product team in Japan and using Google Translate as the intermediary. As she said, it wasn’t perfect but it got the job done and she was able to resolve their issue across languages. This is becoming a built-in feature for employee collaboration.
  3. Streamline training and onboarding. AI can provide coaching tips in real-time. Think Gmail message auto-complete for work performance.
  4. Offer more robust problem-solving support. Beyond simplifying, AI can offer a wider view of potential solutions and approaches.
  5. Drive productivity. AI can automate tedious and repetitive actions of the workplace – meeting scheduling and review, answering common questions.
  6. Push for new regulations. Many of the areas that AI will touch are not well regulated. This will need to change as workers engage with it regularly.